Refunds and Cancellation Policy

1. Before your site goes live

Nothing is charged until you've approved your site and it goes live. If you change your mind at any point before launch — even after we've started building your preview — just tell us. There's nothing to pay.

2. After your site goes live

• Your first payment is taken on go-live day, then monthly on the same date.
• You can cancel any time, no notice required, by emailing info@thefreewebsites.co.uk.
• There are no cancellation fees and no penalties.
• Your site stays live until the end of your current paid month. That month isn't refunded, because the service (hosting, maintenance and support) is being provided during it.
• We'll provide a full export of your content on request before your site is taken offline.

3. If you're a consumer: your 14-day right to cancel

If you're buying for personal rather than business use, the Consumer Contracts Regulations 2013 give you the right to cancel within 14 days of signing up, without giving a reason. Because we start building straight away at your request, if you cancel within those 14 days after a payment has been taken, we'll refund what you've paid minus a fair, proportionate amount for the service provided up to the point you told us.

To cancel, email info@thefreewebsites.co.uk — a clear statement that you wish to cancel is enough.

Most of our customers are businesses and sole traders buying for their business. These consumer rules don't apply to business customers, but sections 1 and 2 do — so there's still nothing to pay before launch, and you can cancel any time after.

4. When you'd be entitled to a refund

• You're a consumer cancelling within 14 days of signing up (see section 3).
• You were charged in error or charged twice — we'll refund the difference promptly.
• We're unable to deliver the service you paid for.

Approved refunds are made to your original payment method, normally within 14 days.

5. If something isn't right

Whether you're a business or a consumer, our service must be provided with reasonable care and skill and match what was described. If it isn't, tell us and we'll put it right. Consumers also have rights under the Consumer Rights Act 2015, including — where appropriate — a price reduction or refund. These rights are in addition to everything above and aren't affected by anything in this policy.

6. Your domain name

Your domain is registered in your name and belongs to you. Domain registration is included free for the first year; from year two a £20/year renewal applies. If you cancel, you keep your domain.

7. How to cancel or request a refund

Email info@thefreewebsites.co.uk or call 07376 389 472. We'll confirm your cancellation or refund in writing, usually the same working day.

8. Contact

The FREE Websites · Ashford, Kent, United Kingdom · info@thefreewebsites.co.uk · 07376 389 472